Privacy Policy & Messaging Terms
1. Overview
At Innovative Pool and Spa, we respect your privacy and are committed to protecting your
personal information. This Privacy Policy outlines how we collect, use, and manage your
information in connection with our messaging services, in compliance with A2P (Application-
to-Person) messaging regulations and The Campaign Registry (TCR) standards in the
United States.
2. Terms and Conditions
By opting in to receive SMS or MMS messages from Innovative Pool and Spa, you agree to
the following terms:
● Message and data rates may apply depending on your mobile carrier.
● Message frequency may vary based on your interactions and service preferences.
● You represent that you are the account holder or have the account holders permission
to enroll in the messaging program.
● No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. All the stated categories in this privacy policy exclude text messaging
originator opt-in data and consent; this information will not be shared with any third
parties. End users can opt out of receiving further messages by replying STOP or ask for
more information by replying HELP. Message frequency varies. Message and data rates
may apply.
Our messaging service may include appointment reminders, promotional offers, service
notifications, and account updates.
3. Opt-In Consent
Users may opt in to receive text messages from Innovative Pool and Spa through one or more
of the following methods:
● Submitting a form on our website at https://www.innovativepoolandspa.com
● Providing written or verbal consent during a service interaction
● Texting a designated keyword to our messaging number
Consent is not a condition of any purchase.
4. Opt-Out Instructions
You may opt out of receiving messages from us at any time by replying:
● STOP – To unsubscribe from all future messaging
● UNSUBSCRIBE – Another valid keyword to end communications
Once you opt out, you will no longer receive messages unless you opt in again.
5. Help Instructions
If you need assistance with our messaging service, you can:
● Reply HELP to any message to receive contact information and support
● Contact our customer service at 1-843-438-7665 or email us at info@innovativepoolandspa.com
6. Data Use and Security
We collect only the information necessary to deliver services and messaging effectively,
including:
● Mobile phone number
● Name and service preferences
● Interaction history
Your data is stored securely and never shared or sold to third parties for marketing purposes.
We retain information only as long as needed to fulfill service obligations or legal requirements.
7. Changes to This Policy
Innovative Pool and Spa may update this policy from time to time to reflect changes in legal
requirements or operational needs. Updates will be posted to our website with the effective date
noted.
8. Contact Information
If you have any questions or concerns about this policy or our messaging program, please
contact:
Innovative Pool and Spa
https://www.innovativepoolandspa.com
1-843-438-7665